Shipping & Refund Policy
Research Use Only. All products sold by Bodela Peptides are intended strictly for laboratory and research purposes and are not for human or veterinary use. They are not drugs, foods, cosmetics, or dietary supplements. See our Legal / Research Disclaimer.
This policy supplements our Terms & Conditions. If anything here conflicts with the Terms & Conditions, the Terms & Conditions control.
Order Processing
All orders are subject to acceptance, product availability, and compliance with our Terms & Conditions. Orders are typically processed within 24 hours on business days. Orders placed on weekends or holidays are processed the next business day.
We may refuse, limit, or cancel any order, for example when a product is unavailable, pricing or product information is in error, fraud is suspected, or the order may violate applicable law or our Research-Use-Only requirements. If an order is canceled by us after payment has been processed, an appropriate refund may be issued to the original payment method.
Shipping
We ship within the United States and internationally. Shipping options and costs are shown at checkout.
Shipping timelines are estimates and are not guaranteed. International transit times vary by destination. Delivery may be affected by carrier delays, weather, incorrect shipping information, customs processing, or other circumstances outside our reasonable control. Please confirm your shipping address before placing your order.
Buyers are responsible for complying with all shipping, import, customs, and research-material laws and regulations that apply in their jurisdiction, including any duties, taxes, or fees charged by their country.
Tracking
When your order ships, a tracking number is sent to the email address used at checkout. Tracking can take up to 24 hours to update.
No Returns or Refunds
Due to the nature of research materials, products are non-returnable once shipped, and we do not offer refunds. If there is a problem with your order, the remedy is a replacement or correction as described below.
Damaged, Defective, Missing, or Incorrect Products
If your order arrives damaged, defective, missing items, or contains the wrong product, we will send a replacement or otherwise correct the error. Claims must be submitted within 7 days after delivery.
Lost Packages
If a package is lost in transit, contact us. Once the carrier confirms the package is lost, we will send a replacement, within reason and at our discretion.
How to submit a claim
Email support@bodelapeptides.com with:
- Your order number
- A description of the issue
- Photographs of the product and packaging, where applicable
- Any additional information our support team requests
Contact
Questions about shipping or claims? Email support@bodelapeptides.com. Support hours: Monday–Friday, 9:00 AM – 5:00 PM PST; Saturday, 10:00 AM – 2:00 PM PST; closed Sunday.
