Frequently Asked Questions
Research Use Only. All products sold by Bodela Peptides are intended strictly for laboratory and research purposes and are not for human or veterinary use. They are not drugs, foods, cosmetics, or dietary supplements. See our Legal / Research Disclaimer.
Ordering
How do I place an order?
Browse the Shop, choose a product and size, add it to your cart, and complete checkout. At checkout you must confirm that you are 21 or older, a qualified professional or research entity, and that products are purchased for laboratory research use only.
Who can purchase from Bodela Peptides?
By purchasing, you certify that you are a qualified professional or research entity, are at least 21 years of age, and will use all products solely for lawful, in-vitro research purposes. Purchasers are responsible for complying with all applicable laws governing research materials. We may refuse or cancel any order that does not meet our Research-Use-Only requirements.
What payment methods do you accept?
Available payment options are shown at checkout. For payment questions, contact support@bodelapeptides.com.
Shipping
How long does it take to process my order?
Orders are typically processed within 24 hours on business days. Delivery times are estimates and depend on the shipping method and destination. See our Shipping & Refund Policy.
Do you ship internationally?
Yes. International transit times vary by destination. Buyers are responsible for complying with all customs, import, and research-material laws in their country, including any duties or fees.
Will I receive tracking information?
Yes. Once your order ships, a tracking number is sent to the email address used at checkout.
Quality & Documentation
Do you provide certificates of analysis (COAs)?
Yes. Certificates of analysis or lab reports are available on product pages where provided. For batch-specific questions, contact our support team.
How is purity tested?
Products are tested by an analytical laboratory, and results are documented in the certificate of analysis for each batch. Reported purity is specific to the tested lot.
How should research materials be stored and handled?
Follow standard laboratory practice: store materials in a cool, dry place away from direct light, keep containers sealed until use, and handle only in an appropriate laboratory setting by qualified personnel using suitable protective equipment. Refer to the product label and documentation for product-specific storage information.
Policies
What does "Research Use Only" mean?
Our products are sold strictly for laboratory and scientific research use only (RUO). They are not intended for human or animal consumption and are not intended for any medical, clinical, diagnostic, therapeutic, or personal use. We do not provide dosing, administration, or usage guidance of any kind.
Can I return my order or get a refund?
Due to the nature of research materials, products are non-returnable once shipped, and we do not offer refunds. If your order has a problem, we'll make it right with a replacement or correction (see below).
What if my order arrives damaged, wrong, or incomplete, or never arrives?
Email support@bodelapeptides.com within 7 days after delivery with your order number, a description of the issue, and photos of the product and packaging. We'll send a replacement or correct the error. If a package is lost in transit, we'll replace it once the carrier confirms it is lost.
Partner Program
Do you have a Partner program?
Yes. Approved Partners can earn commission by referring customers to Bodela Peptides. Learn more and apply on our Partner page. Partners must follow our Research-Use-Only policy and may not make health or therapeutic claims about any product.
Contact
How do I contact support?
Email support@bodelapeptides.com and include your order number if your question is about an existing order. Support hours: Monday–Friday, 9:00 AM – 5:00 PM PST; Saturday, 10:00 AM – 2:00 PM PST.
